‘91% COMPLAINTS RESOLVED IN 3-TIER PUBLIC HEARING SYSTEM’

Jaipur: The first meeting of the State Level Public Grievance Redressal Committee was held on Friday under the chairmanship of Pukhraj Parashar, Chairman, State Level Public Grievance Redressal Committee, in the conference hall at Yojna Bhawan, Jaipur.

Pukhraj Parashar, while addressing the members of the committee said that according to the aspirations of CM Ashok Gehlot, this committee is trying to ensure quality, transparent and speedy delivery of government services. He said that all the members are expected to be fully sensitive keeping in mind the humanitarian aspects and ensure access of government help to every person. He said that the quality of services provided to the general public should be checked and tested through various means and problems should be resolved without delay in case of deficiency in service.

In the meeting, member of the committee, Rajya Sabha MP Neeraj Dangi said that Gram Panchayat is the lowest level of public hearing and there is a need for smooth and fair disposal of complaints received.

“Through three-tier public hearing system from May 2022, an effective system of public hearing has been established at the gram panchayat, subdivision and district level for effective disposal of grievances,” Parashar said.